The Course Success Meter (CSM)© targets factors most critical to learners and would-be customers in choosing online courses. The goal is to help course developers create more successful, marketable and profitable online courses and educational programs.
The CSM can be used as a descriptive, predictive and/or prescriptive measure. It rates 30 items across six (6) factors relative to industry best practices: Access; Structure; Content; Support: Progress; and Results. The CSM provides insight into course construction, and is designed to answer two questions: 1) why didn’t something work? And 2) what can help make something work? In some cases, the CSM is used to forecast success and helps answer the question: will it work? A six-point rating scale is used. Results range between 0 and 5.
The CSA benefits both developers-educators and customers-learners alike, by enhancing course content, learning platforms and marketing efforts; and reducing costs that occur as a result of course redevelopment, platform reconstruction or learner attrition.
A Summary Report is provided that aggregates the results of all six factors, highlights areas in need of improvement and offers recommendations.